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4. Monitoring cases

What happens if I am not satisfied with your services?

In case of non-recovery, you can take a case away from us by a registered letter requesting a stay of proceedings and return of the documents in our possession. In that case you owe us nothing.

What happens if proceedings fail?

We provide you with a certificate of non-collectability, in order to write off your debt.

How do you keep me informed of your actions?

Apart from the client area where you can keep track of your cases, we will send you a notification by email or fax for each of our written actions.

May I entrust an unpaid debt to another collection agency?

No, as long as it has been entrusted to us, you must leave to us the complete management and not involve a third party at the same time as us.