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1. How it works
The limitation period for a claim depends on the nature of the debt and the debtor. However, it is for the latter to raise the limitation. So you can claim your unpaid debts even if they are several years old.
We strive to maintain customer relations and give priority to the out of court approach, knowing a customer who owes you money will not come back to you until it has paid what it owes.
We accept all cases from EUR 15, under the same conditions.
2. Giving over a case
Yes, do not forget to attach the signed, unpaid debts form if you are not yet a client.
For even faster processing, download and send us the input file to complete.
To start our work, just a list of your debtors is enough. Later, if we consider it necessary or at the request of your debtor, we will ask you for photocopies of the supporting documents (contract, purchase order, correspondence etc).
Pour les particuliers, nous ne pouvons pas intervenir sans adresse. En revanche nous pouvons effectuer une recherche d’adresse pour ensuite entamer une procédure.
Pour les entreprises nous sommes abonnés à des bases de données qui nous donnent accès aux adresses officielles des sociétés.
Your debtor must pay us on our secure website, or by check, money order or bank transfer.
Once a debtor has paid us, we issue statements at month end and immediately send you a check or transfer of all receipts, even partial (in batches of 3), after having deducted our fees.
Unlike some other European countries, French law forbids us to charge our fees to individual debtors (article L111-8, Code of Execution of Civil Procedures), which is why we charge these fees to our clients.
If your debtors are businesses, we can, in some cases, demand additional compensation for recovery costs.
We bill our fees on the amounts recovered following our work, at the rate stated in our terms of collection. We never claim fees are in the case of failure.
4. Monitoring cases
We provide you with a certificate of non-collectability, in order to write off your debt.
Apart from the client area where you can keep track of your cases, we will send you a notification by email or fax for each of our written actions.