We answer your questions

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1. How it works

In what cases does one call in a collection agency?

To be assigned to a collection agency like ours, your claim should be certain, liquid and due, that is to say, it must correspond to the sale of a product or service, the amount of which is defined and the payment date has passed.

What is the limitation period for recovery?

The limitation period for a claim depends on the nature of the debt and the debtor. However, it is for the latter to raise the limitation. So you can claim your unpaid debts even if they are several years old.

Is there a risk that I could lose customers who are chased?

We strive to maintain customer relations and give priority to the out of court approach, knowing a customer who owes you money will not come back to you until it has paid what it owes.

Can we call on you for a single case?

Yes, there is no minimum commitment of cases or amounts to be recovered.

Do you succeed every time and after how long?

Some cases are settled within a week, others in one, two or three months, sometimes much more and sometimes never. Everything depends on the solvency of the debtor, the evidence you have, the proceedings that are needed.

What is the minimum amount for recovery?

We accept all cases from EUR 15, under the same conditions.