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2. Giving over a case

Can we provide you a list of debtors by email?

Yes, do not forget to attach the signed, unpaid debts form if you are not yet a client.
For even faster processing, download and send us the input file to complete.

How to you send a case?

Simply make a request for documentation to receive the unpaid debts form and access login.

Already a client?

Log in to your client area to enter new cases.

Which supporting documents do you need?

To start our work, just a list of your debtors is enough. Later, if we consider it necessary or at the request of your debtor, we will ask you for photocopies of the supporting documents (contract, purchase order, correspondence etc).

Je n’ai pas l’adresse de mon débiteur, que faire ?

Pour les particuliers, nous ne pouvons pas intervenir sans adresse. En revanche nous pouvons effectuer une recherche d’adresse pour ensuite entamer une procédure.
Pour les entreprises nous sommes abonnés à des bases de données qui nous donnent accès aux adresses officielles des sociétés.

Can we charge any additional fees from the debtor?

You can add lateness penalties if they were mentioned in the general conditions of sale as accepted by your debtor. The penalty rate is equivalent to the refinancing rate of the ECB plus10 points.

Can we give you an unpaid debt following a court judgment or action by a bailiff?

No, we do not take on business after a court ruling, intervention by a bailiff or by another collection agency.