We answer your questions - Cabinet d'Ormane

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3. Billing

Who must the debtor pay?

Your debtor must pay us on our secure website, or by check, money order or bank transfer.

When will you transfer me the monies you have collected?

Once a debtor has paid us, we issue statements at month end and immediately send you a check or transfer of all receipts, even partial (in batches of 3), after having deducted our fees.

If the debtor has paid me directly, what should I do?

If the debtor has paid you directly, you must notify us immediately on the client area or by email so that we stop the proceedings against him. At month-end we will send you our fees invoice to be paid by bank transfer or on our payment website.

Can you charge these fees to the debtor?

Unlike some other European countries, French law forbids us to charge our fees to individual debtors (article L111-8, Code of Execution of Civil Procedures), which is why we charge these fees to our clients.
If your debtors are businesses, we can, in some cases, demand additional compensation for recovery costs.

How do you calculate your fees?

We bill our fees on the amounts recovered following our work, at the rate stated in our terms of collection. We never claim fees are in the case of failure.